Who else wants to recover 21% of abandoned carts?

Someone was close to purchasing, but didn't finish checking out.

During your checkout process, some people input their contact info. Our eCommerce integrations will automatically collect that contact info so we can follow up with those customers.

We text them manually to see why they didn't complete their purchase.

We use their contact info from the checkout process and contact them manually to understand why they didn’t purchase. The goal is to answer their questions and help them make a decision to buy.

• 46% of customers reply to our texts because we don’t force a sale. We’re here to help them, not annoy them.
  
• We have a real team of people behind these texts to make them personalized and optimized for conversions (and trust). It doesn't require any time or effort on your end.
  

We answer their questions so they can feel comfortable purchasing.

Some people hesitate to buy because of a few simple questions. An email can't answer these, but we can! A few common types of questions that we answer that delay the purchase are: shipping related, fit or measurement, and product-specific questions.

• Where do we get this info? We get answers from your FAQ's, product descriptions or forward people to your support team (last resort). This way, we help out your customers and represent your brand correctly.
  

With a small discount, we end up converting them into sales.

These people are hesitant to buy but usually (around 20% of the time) answering a few questions and giving them a small discount with a link back to their cart will get them to buy your products.

• What type of discount do you provide them? It's all up to you! It can be a percentage based, or free shipping discount.