LIVERECOVER, LLC PRIVACY POLICY
Last Updated: September 5th, 2018
Effective Date: September 1st, 2018
This privacy policy sets out how LiveRecover, LLC (“we”, “us” or “our”) collects, uses and protects any information that you give us when you use our websites, mobile apps, software, subscriptions, SMS text messaging platform (the “SMS Platform”), and/or any other products or services offered by us (“Services”). We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will be used only in accordance with this privacy statement, as updated from time to time. You must also comply with our Terms of Use and other posted policies.
I. Links to Other Websites, Apps and Services.
Our websites and other Services may contain links to other third-party websites, apps and services of interest. However, once you have used these links to leave our site, you should note that we have no control over such third-party services. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites and services, and they are not governed by this privacy statement. You should exercise caution and should review the privacy statement(s) applicable to the third-party sites and services in question.
II. Collection of Your Information.
We collect or receive information about your interactions with us and the end-user’s interactions with us. Depending on how you use our Services, your information may include: (1) registration-related information (such as name, addresses, email addresses, telephone numbers, and information imported to our Services through Shopify API); (2) information about the Services that you use, how often you use them, and your responses to the offerings and advertisements presented or made available by us; (3) metadata we collect from or about any message(s) sent via our SMS Platform, including without limitation phone numbers each message was sent to and sent from; (4) information about the searches you perform on our websites or in our other Services and how you use the results of those searches; (5) transaction-related information (such as credit card or other preferred means of payment, billing information, credit card number, expiration date, billing address and/or a history of purchases through our Services); (6) customer service information about you as a user of our Services; (7) location data; (8) information about any devices, connections and methods used to access and interact with us; (9) other information specifically related to your use of Services, including information that you publicly post using tools made available by us; and (10) information based on your usage of our Services (“Usage Data”), which may be collected automatically by us or the Services (or third-party services within our Services), which can include the IP addresses or domain names of the computers utilized by the users who use the Services, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (such as successful outcome and error), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (such as the time spent on each page within the Services) and the details about the path followed within the Services with special reference to the sequence of pages visited, other parameters about the device operating system and/or the user’s IT environment, and data, conversion rates, marketing and conversion data and statistics, reports, analytics data, reviews and surveys. Usage Data may sometimes be essentially anonymous when collected, but could be used indirectly to identify a person.
Your information may be supplemented with additional information from other companies such as publicly available information, information about households and other information that we may append or match to your information. For example, we may augment certain data with: (1) metrics collected through normal usage of the SMS Platform or other Services. For instance, we may track and display to a customer the last time you sent or received a message; and (2) information provided to us automatically from the database of our customer. For instance, if you signed up on a one of our customer’s website(s) and provided your name and phone number, we would store your name and display it to our customer at various relevant times (e.g. in our text messaging app used by customers).
We may also receive or collect certain technical information when you use our Services. This may include your browser or operating system, your manner of connecting to the Internet and the name of your Internet service provider or wireless carrier; your Internet protocol (IP) address; information about referring websites or services (websites or services you used immediately prior to using our websites or other Services; exiting websites or services (immediately after using our website or other Services); and data relating to malfunctions or problems occurring when you use our Services. Additionally, we may collect information about other software on your device for the limited purpose of protecting your security or improving your online experience.
III. How Your Information is Used by Us.
Your information may be used for purposes that include: (1) to operate and improve the Services available through us; (2) to personalize the content and advertisements provided to you (including to present offers to you on behalf of business partners and advertisers); (3) to fulfill your requests for tools, software, functionality, features and other products, and services; (4) to communicate with you and respond to your inquiries; (5) to conduct research about your use of our websites and the Services; (6) to help offer you other products, features or services that may be of interest; and (7) to compile various anonymized reports and content.
We may use cookies, flash cookies, local shared objects, web beacons, pixels, single pixel GIFs, clear GIFs, and/or other technologies along with your information to enhance and personalize your experience and gather information that helps us optimize our Services. You can choose to accept or decline some cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, it is important to remember that many of our Services may not function properly if your cookies are disabled.
We reserve the right to make full use of Usage Data. For example, we may use Usage Data to provide better service to Service visitors or end users, customize the Services based on your preferences, compile and analyze statistics and trends about the use of our Services and otherwise administer and improve our Services.
IV. Sharing of Your Information.
We do not rent or sell your personally identifiable information (such as name, address, telephone number and credit card information) to third parties for their marketing purposes. We may share your information with third parties to provide products and services you have requested, when we have your consent, or as described in this Privacy Policy.
We may share aggregated, non-personally identifiable information, publicly and with our partners like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our websites and/or other products or services.
The contents of your online communications, as well as other information about you as a user of our Services, may be accessed and disclosed under the following circumstances: in response to lawful governmental requests or legal process (for example, a court order, search warrant or subpoena), in other circumstances in which we have a good-faith belief that a crime has been or is being committed by a user of our Services, that an emergency exists that poses a threat to the safety of you or another person, when necessary to protect either our rights or our property or for us to render the service you have requested.
Many of our Services let you share information with others. Remember that when you share information publicly, others besides us have access to it, and it may be indexable by search engines, or copied, forwarded, saved or archived by others.
Our offerings may include features or functionalities provided by third-parties, or may integrate or interact with third-party products and services (including, without limitation, via APIs, plug ins, links, frames, embedding, or other interactions). In the process of providing such functionalities within our services, your browser or other tools or technology may send certain information to the third-party provider. The use of these third-party-provided features or functionalities is subject to their own privacy policies.
Business partners or other third parties may receive data about groups of our users, but, except as otherwise permitted herein, do not receive information that personally identifies you. We may use agents and contractors in order to help operate our Services. Their use of information is limited to these purposes, except as otherwise permitted herein.
In the event that ownership of us was to change as a result of a merger, acquisition, or transfer to another company, your information may be transferred. If such a transfer results in a material change in the use of your information, you will be provided notice (which may be via updates to this page) about such a transfer pursuant to our Terms of Use.
Any personal information which we may collect via the websites and Services may be stored and processed in our servers located in the United States or in any other country in which we, or our affiliates, subsidiaries or agents, maintain facilities. You consent to any such transfer of personal information outside your country of residence to any such location.
V. General Disclosure Policy.
We reserve the right to disclose your personal information as described below. We reserve the right to disclose Usage Data without restriction.
VI. Affiliated Entities.
We reserve the right to provide your personal information and Usage Data to any affiliated entities we may have, including our subsidiaries. Affiliated entities are entities that we control or that control us.
VII. Service Providers.
We reserve the right to provide access to your personal information and Usage Data to our trusted service providers that assist us with the operation and maintenance of our sites and services. For example, we may contract with third parties to process payments, host our servers, provide security and provide production, fulfillment, optimization, analytics and reporting services. We will use commercially reasonable efforts to ensure that our service providers will be given access to your information only as is reasonably necessary to provide the services for which they are contracted.
VIII. Legal Process, Enforcement and Security Notice.
We reserve the right to disclose your personal information and Usage Data if we have a good-faith belief that access, use, preservation or disclosure of such information is reasonably necessary (i) to satisfy any applicable law, regulation, legal process or enforceable governmental request (such as for example, to comply with a subpoena or court order), (ii) to detect, prevent, and address fraud or other illegal activity and (iii) to investigate, respond to, or enforce violations of our rights or the security of our sites and services.
IX. Display of Advertising.
Your information may be used for the presentation of advertisements. We may use ad networks to customize and display advertising on our Services. We may share certain information about you as a user (such as age, zip code or other information we have collected or received) with certain ad network and service providers to help them deliver more relevant content and advertisements through their networks. We may from time to time work with other companies for certain services such as analytics or advertising, and you may be subject to their privacy policies as well, though you may opt out through them directly or contact us with questions.
X. Your Choices about Your Information.
You may choose to restrict the collection or use of your personal information in the following ways: (1) Whenever you are asked to fill in a form on our website or our other Services, consider what information to include and exclude; in addition, sometimes there may be a box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; (2) We may provide you with access to your registration information and the ability to edit this information in your account settings dashboard and profile pages. Please be aware that even after you delete or update information within our Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems. Similarly, if and to the extent any information is indexable by search engines (including, without limitation, public profile information), it may not be updated by such search engines when we update it, and old versions may be archived by them or by third parties outside our control; (3) Some of our Services may provide you with additional information and choices about your privacy, which you should review; and (4) If you have previously agreed to our using your personal information for direct marketing purposes, you may change your mind at any time by writing to us using the contact information below.
When updating your personal information, we may ask you to verify your identity before we can act on your request. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests for information residing on backup tapes).
XI. Our Commitment to Security.
We have established safeguards to help prevent unauthorized access to or misuse of your information, but cannot guarantee that your information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third-parties that violate applicable law or our and our affiliated providers’ policies). To protect your privacy and security, we may use passwords or other technologies to register or authenticate you and enable you to take advantage of our Services, and before granting access or making corrections to your information.
XII. How to Contact Us.
If you have any questions or concerns about this Privacy Policy or its implementation, you may contact us at support@liverecover.com
XIII. Changes to this Privacy Policy.
We may update this Privacy Policy from time to time, and so you should review this Policy periodically. Your continued use of any Services constitutes your acceptance of any such changes.
