Flewd's Success With LiveRecover

About Flewd

Flewd is a health and wellness brand offering premium supplements designed to help people feel their best. In a crowded supplement market where trust is everything, Flewd has differentiated itself through transparency, quality ingredients, and a loyal community of customers who swear by their products. But converting first-time visitors into buyers — especially for ingestible products — requires overcoming a unique set of objections.

The Challenge

Supplement shoppers are skeptical by nature. They want to know what's in the product, how it works, and whether it's right for them before committing. Flewd's automated cart recovery flows were doing the basics — sending reminders and discount codes — but they couldn't address the real reasons people weren't buying: ingredient questions, dosage concerns, and general hesitation about trying a new supplement brand.

The team knew that if they could have real conversations with these hesitant shoppers, many of them would convert. The challenge was finding a scalable way to do that without overwhelming their internal customer service team.

The Solution

LiveRecover's human agents became an extension of Flewd's wellness-first brand. Trained on ingredient lists, product benefits, and common customer concerns, agents could answer the specific questions that were stopping shoppers from completing their purchase. The tone was knowledgeable and supportive — like getting advice from a friend who happens to know a lot about supplements.

What set the experience apart was the two-way nature of the conversations. Instead of pushing a sale, agents listened to what each shopper needed and guided them to the right product. For a brand built on trust and transparency, this approach was a perfect fit.

"The results speak for themselves, and we couldn't be happier with the impact LiveRecover has had on our business."

The Results

• 10.62% recovery rate on abandoned checkouts
• 7,335 total conversations with real human agents
• Higher first-order confidence — customers who engaged with agents were more likely to reorder
• Reduced support burden — common objections were handled before they became support tickets

Why It Works

• Extends reach beyond automated SMS and email to health-conscious shoppers who need reassurance
• Keeps brand voice knowledgeable and trustworthy through real conversations
• Adds incremental revenue by converting skeptical browsers into confident buyers
• Creates trust-building touchpoints that drive long-term customer lifetime value