OneWithSwim's Success with LiveRecover

About One With Swim

One With Swim is a sustainable swimwear brand that designs flattering, eco-friendly swimsuits for women of all body types. Built on the belief that swimwear should make everyone feel confident, the brand uses recycled materials and inclusive sizing to stand apart in a competitive market. Their customers are thoughtful shoppers who care about fit, sustainability, and feeling good in what they wear.

The Challenge

Buying swimwear online is one of the highest-anxiety purchases in e-commerce. Fit is everything — and you can't try it on first. Customers browsed One With Swim's collections, fell in love with styles, added items to their cart, then hesitated. Will this flatter my body type? What if the sizing runs small? Can I return it easily? These questions created a wall of doubt that standard abandoned cart emails couldn't break through.

The brand's existing automated recovery flows were converting a portion of these hesitant shoppers, but the ones who needed real reassurance — about fit, about the fabric, about the brand's sustainability story — weren't responding to templated messages. One With Swim needed a way to have genuine, body-positive conversations with these customers at their moment of highest uncertainty.

The Solution

LiveRecover's agents became fit and fabric experts for One With Swim. Trained on sizing guides, material details, and the brand's inclusive philosophy, agents could address the specific concerns holding each shopper back. Conversations were warm, encouraging, and focused on helping customers find the right suit for their body — not pushing a sale.

The sustainability angle was also important. Many shoppers wanted to know more about the recycled materials and ethical production process. Agents could speak knowledgeably about the brand's environmental commitments, adding another layer of connection that automated messages simply couldn't provide.

"LiveRecover has been a game-changer for us. The conversations feel authentic, and our customers appreciate the personal guidance on fit and style."

The Results

• 16.18% recovery rate on abandoned checkouts — exceptional for high-consideration swimwear
• 3,183 human-powered conversations with shoppers who needed real guidance
• Improved customer confidence — shoppers who engaged with agents reported feeling more sure about their purchase
• Lower return rates — personalized fit guidance helped customers choose the right size the first time

Why It Works

• Extends reach beyond automated SMS and email to body-conscious shoppers who need fit reassurance
• Keeps brand voice inclusive, warm, and sustainability-focused through real conversations
• Adds incremental revenue while actually reducing returns through better fit guidance
• Creates trust-building touchpoints that turn anxious first-timers into loyal repeat customers