Features: knowledge base
The Knowledge Base empowers live agents.
The Knowledge Base empowers our Agents to answer customer questions quickly — reducing intervention from your team. Add custom frequently asked questions to populate your Knowledge Base in a flash.
Create and launch custom Workflows.
Only want us to reach out to first-time customers? Or maybe you want to exclude all carts less than $100 in value? Workflows make it easy to segment based on your specific customer and cart information.
View Conversations in real-time.
Live agents act as your brand ambassadors in every single conversation with your customers — which you can view in real-time. Think of them as an extension of your team who reduce support tickets while improving the customer experience.
Insights that enable data-driven decisions.
See high-level performance metrics and drill-down into the details with real-time conversion reports. View orders generated by live agents or dive into Workflow-specific performance all from your Insights dashboard.